Shipping Information

Yanbal USA orders are processed, shipped and delivered on business days: Monday-Friday (excluding weekends and major holidays). Currently, we do not offer shipping to P.O. boxes, APO, FPO, DPO addresses.

During promotions, holidays, and at the end of each campaign, shipments may be delayed slightly due to high order volumes. 

STANDARD service: Please allow 1-2 business days for processing depending on product availability and order volume.
EXPRESS service: Orders placed by 12:00pm ET Monday-Friday will be processed and shipped the same day depending on the product availability. Orders placed after 12:00pm ET Monday-Friday will be processed and shipped the next business day. Please, note that the EXPRESS service is taking longer due to COVID-19. 

We are working closely with our external partners and carriers to ensure your Yanbal products can reach you as quickly as possible. See below for the most up-to-date information:

Estimated Shipping Time and Rates
Style advisor:
  - Standard shipping: 3-6 business days for $12.99. For orders higher tan $300, the shipping cost is $14.99
  - Express shipping: 2-3 business days for $29.99.
End customer:
  - Standard shipping: 3-6 business days for $12.99. For orders higher tan $300, the shipping cost is $14.99
  - Express shipping: 2-3 business days for $29.99
Puerto Rico:
  - Standard shipping: 11 business days for $14.99
  - Express shipping is not available.

Shipping for Style Advisors enrollment order will vary depending on the products they select. Orders containing STARTER KIT only will be shipped via free STANDARD service, 3-6 business days (applies for United States only). For Puerto Rico, orders containing STARTER KIT only will be shipped via STANDARD service, up to 11 business days.

United States:
Starter kits
  - Standard shipping: FREE
  - Express shipping: $29.99
Starter kit with Megapack / other products*:
  - Standard shipping: $12.99. For orders higher tan $300, the shipping cost is $14.99
  - Express shipping: $29.99

Puerto Rico:
Starter kits for $24.99:
  - Standard shipping: FREE
Starter kits for $49.00:
  - Standard shipping: $6.00
  - Express shipping is not available

Starter kit with Megapack / other products*:
- Standard shipping: $14.99
- Express shipping is not available.
*All the items will be shipped together. 

End Customer United States:
STANDARD: $12.99
Puerto Rico: STANDARD: $14.99 

For our End Customers, we offer free STANDARD shipping on order $75 or more. 
For Puerto Rico we offer a discounted shipping of $6 when you spend $75 or more. 

For all the orders, please allow 1-2 business days to receive, process and fulfil your order.

We currently ship to the 50 states and Puerto Rico. You may experience longer delivery times when shipping to Hawaii, Alaska and Puerto Rico.

We understand that there are times when you cannot wait to receive your order.
We have recently changed the way we ship and now we offer a safer, quicker solution.

If you are a Style Advisor, you can take advantage of our STANDARD shipping service as well as the EXPRESS one.
STANDARD: this service will deliver your order within 3 to 6 business days 
EXPRESS: this service will deliver your order within 2-3 business days

If you are an End Customer, you can ship your order via STANDARD shipping service and enjoy it free when you spend $75 or more on our products. Your order will be delivered within 3-6 business days.

For Puerto Rico customers and Style Advisors, we offer STANDARD shipping that will take up to 11 business days. Please, be mindful that shipping to Puerto Rico may take longer.

How exciting! Your order takes a few seconds to place and then we start to work on it! Processing takes 1 to 2 business days (and express orders placed after 12:00pm ET are processed the next business day). Then, we handled them to our carrier who transfers them from our fulfillment center to you! Keep an eye on the progress by tracking the email notifications we send to you:

1. Once you place an order, you will get the order confirmation email.
2. Once the products are picked, packed and shipped, you will get the shipping confirmation email with a tracking number to check the shipping updates.
3. If you want to know more, see the best ways to track your order.

Have you received a notification that your order has been shipped? Wonderful! There are several ways for you to keep track of your goodies.

1. You can find your order status in the “ORDER HISTORY” on your Yanbal account. Every time you make an order within this section, you will be able to see in detail when your order was created, dispatched and delivered.
2. Use our chatbot solution to quickly and easily access the latest information about your last 5 orders! You can access it here: https://www.facebook.com/ChatMayaUSA
3. Contact our amazing Customer Care team! Reach us from Monday-Friday from 10am-6:30pm ET and on Saturdays from 10am-2pm ET at 1-844-592-6225 or send us an email at contactus@yanbal.com
4. We recommend using FedEx Delivery Manager app (https://www.fedex.com/en-us/delivery-manager.html) to track your orders! Remember to use the same email you used to create your Yanbal account when registering at FedEx Delivery Manager! The application allows you to live track the orders and it sends you notifications directly to your phone! The app is also an excellent way to redirect your package to a nearby location with later hours where you can safely pick your orders on your time.

We are so sorry to hear that! When that happens, the best way is to cancel your order from your profile at Yanbal USA. Simply log in, click on profile, select orders and click on the order you wish to cancel. The cancel button will appear in the top right corner of the order information box.

If you cannot find the cancel button, that means that your order has already been sent to fulfillment and it is currently in process. Please contact our Customer Care team to see if we are still able to change address for you. Be mindful that once the order is sent to fulfillment, we have limited capacity to change the information. Please note that, if the order gets back to us due to incorrect address or other undeliverable reasons, we will ship your order just once via STANDARD service only (after it comes back to our fulfillment center) to a hold location only! 

Please note that we are not able to ship to any other location at this moment and that you are responsible for tracking and picking up the order when it gets delivered to the hold location. If the order is sent back to us for the second time, we will not be able to reship it again. Your order will be received, returned to stock and you will be issued a refund back to your original form of payment. The refund will not include the original shipping fee. Style Advisors, please be advised that the refund will affect your PV.

We are so sorry to hear about your experience! We are continuously working on providing the best solutions to our customers. If you believe that your order has been lost or stolen, please contact our Customer Care team. Reach us from Monday-Friday from 10am-6:30pm ET and on Saturdays from 10am-2pm ET at 1-844-592-6225 or send us an email at contactus@yanbal.com.

Please be advised that Yanbal is not responsible for delays in service nor for lost packages. The reshipped packages will always be reshipped via STANDARD service only as we can no longer offer express services for lost or stolen orders. Due to stock availability, we are not able to guarantee that the reshipped order will include all the complimentary products. 

Great question! We encourage our Style Advisors and End Customers to run this quick check before placing orders:

1-Make sure your contact information and your address are complete and up to date.
2-Make sure you are shipping to a residential address.
3-If you know that you will not be at home when the package arrives, contact our Customer Care to help you find the closest Hold Location (remember that you have 5 calendar days to collect your order! Take your ID with you to collect it!)
4-Make sure that you add all the products you need.
5-Make sure that you are considering the fulfillment and transit time when selecting the shipping service.
6-Buy products in advance! Due to Covid-19 all the U.S. carriers are experiencing delays in delivery. 
7-Download FedEx Delivery Manager to your phone! If you don’t know how to do it, please contact our Customer Care team to help you download it and to guide you how to use it – we are happy to do it!
8-Check the email notifications that we sent you from Yanbal.com/us
9-Remember that you can choose to speak with FedEx directly! If you need more information, you can reach out to their team at 1-800-463-3339.