SHIPPING, HANDLING, PROCESSING
What are the operating hours of the Yanbal Distribution Center?
Yanbal USA orders are processed, dispatched, and delivered during business days: Monday through Friday (does not include Saturdays, Sundays or holidays). We currently do not ship to P.O. boxes, APO, FPO, DPO addresses.
Due to the high number of orders, shipments during special offers, holidays and campaign closings could experience some delay.
What shipping services does Yanbal offer?
STANDARD Service: Depending on product availability and order volume, order processing may take 1-2 business days.
EXPRESS Service: Orders placed before 12:00pm ET Monday through Friday will be processed and shipped the same day, depending on product availability. Orders placed after 12:00pm ET Monday through Friday will be processed and shipped the next business day.
Orders within the United States are shipped via FedEx. Orders to Puerto Rico are shipped via USPS.
What are the estimated delivery times?
We are working closely with our third-party partners and carriers to ensure your Yanbal products reach you as quickly as possible. Here is the updated information:
Rates and estimated delivery times
Style Advisor:
- Standard Shipping: 3-6 business days for $13.99. For orders over $300, the shipping cost is $15.99.
- Express Shipping: 2-3 business days for $29.99.
Customers:
- Standard Shipping: 3-6 business days for $13.99. For orders over $75, the shipping cost is FREE.
- Express Shipping: 2-3 business days for $29.99.
Puerto Rico:
- Standard Shipping: 11 business days for $14.99.
- Express Shipping: not available.
What are the discounted shipping rates for Style Advisors?
Shipping rates will depend on the products selected.
Orders that include only the STARTER KIT will have FREE STANDARD SHIPPING, 3-6 business days (applies to United States only).
For Puerto Rico, orders that include only the STARTER KIT will be shipped through the STANDARD service, up to 11 business days.
USA
Starter Kits:
- Standard Shipping: FREE.
- Express Shipping: $29.99.
Starter Kit with Megapack / other products*
- Standard Shipping: $13.99. For orders over $300, the shipping cost is $15.99.
- Express Shipping: $29.99.
Puerto Rico
$29 Starter Kits:
- Standard Shipping: FREE.
$49.00 Starter Kits:
- Standard Shipping: $6.00.
- Express Shipping not available.
Starter kit with Megapack / other products*:
- Standard Shipping: $14.99.
- Express Shipping not available.
*All products will be shipped together.
What are the discounted shipping rates for customers?
Customers
United States: STANDARD: $13.99.
Puerto Rico: STANDARD: $14.99.
We offer our customers FREE STANDARD shipping on orders of $75 or more.
For Puerto Rico we offer a discounted shipping rate of $6 on orders of $75 or more.
Please note that order processing may take 1-2 business days.
To which places do we ship?
We currently ship to the 50 states of the United States and Puerto Rico.
You may experience longer delivery times when shipping to Hawaii, Alaska, and Puerto Rico.
What types of shipping does Yanbal offer?
We have recently changed the way we ship so we now offer you a safer and faster solution.
If you are a Style Advisor, you can take advantage of our STANDARD shipping service, as well as the EXPRESS service.
STANDARD: with this service your order will be delivered in 3 to 6 business days.
EXPRESS: with this service your order will be delivered in 2 to 3 business days.
If you are a customer, you can use the STANDARD shipping service, which is FREE if your order is $75 or more. Delivery time is 3-6 business days.
For customers and Style Advisors from Puerto Rico, we offer STANDARD shipping with a delivery time of up to 11 business days.
Keep in mind that shipments to Puerto Rico may take longer.
When will my order be shipped?
Placing your order will only take a few seconds! Processing takes 1-2 business days (Express orders placed after 12:00 PM ET are processed the next business day). Then we deliver your order to our carrier who is responsible for transporting it from our distribution center to you. You must be attentive to the status of your order by following up on the notifications that we send you by email:
1. When you place your order, you will receive an order confirmation email.
2. Once the products have been selected, packed and shipped, you will receive a shipping confirmation email with a tracking number to verify the updated information on the status of the shipment.
3. For more information, see “The best ways to track your order”.
Where is my order? The best ways to track your order
Have you received a notification that your order has been dispatched? Wonderful! There are several ways to track your orders.
1. You can find your order in the "Order History" of your Yanbal account. Within that section, you will be able to see in detail when your order was created, shipped and delivered.
2. . Use our chatbot to quickly and easily access the latest information about your last 5 orders! You can access it here: https://www.facebook.com/ChatMayaUSA
Get in touch with our amazing Customer Care team! Contact us Monday through Friday from 10am-6:30pm ET and Saturday from 10am-2pm ET at 1-844-592-6225 or email us at contactus@yanbal.com.
Can I correct or change the shipping address on my order?
Once the order has been processed, it is not possible to correct or change the shipping address. The only way to do this is by canceling your order from your Yanbal account if the cancel button is still available on the order.
To do so, simply log in, go to your Order History and click on the order you wish to cancel. The cancel button will appear in the upper right corner of the order information box. After canceling it, you will be able to process a new order with the correct shipping address.
Can I add or remove products once my order has been processed?
Once the order is processed, it is not possible to add or remove products. The only way to do this is by canceling your order from your Yanbal account if the cancel button is still available on the order.
To do so, simply log in, go to your Order History and click on the order you wish to cancel. The cancel button will appear in the upper right corner of the order information box. After canceling it, you will be able to process a new order with the products you want.
I want to cancel my order, but I can't see the cancel button
If you can't see the cancel button, that means your order is already in process. Contact our Customer Care team. Please note that once an order is in process, our ability to cancel the order is limited.
*Orders paid with merchandise credit or a combination of merchandise credit and credit card, cannot be cancelled.
My order was lost or stolen
We are so sorry you had this experience! If you think your order has been lost, report it to our Customer Care team within 14 calendar days from the delivery date indicated by the carrier.
We constantly work to provide the best solutions to our customers. We'll be happy to ship a replacement order to a local FedEx office near the shipping address on file in your account (except orders to Puerto Rico); or, if you prefer, we will process a refund to the original form of payment or product credit.
Please note that lost or stolen orders will always be reshipped using the STANDARD service (we cannot offer Express service in these cases). Remember that you have 5 calendar days (from the date when the replacement order arrives at the local FedEX office) to pick it up.
It is not possible to guarantee that the replacement order will include all products, as this will depend on inventory availability at the time the replacement is processed.
*Yanbal is not responsible for shipping delays, lost or stolen packages.
I received my order, but some product is missing
We are so sorry you had this experience! If you did not receive any product of your order, report it to our Customer Care team, within 14 calendar days from the delivery date indicated by the carrier.
We constantly work to provide the best solutions to our customers. We'll be happy to add the missing product to your next order or, if you prefer, process a refund to the original form of payment or product credit.
It is not possible to guarantee that the missing product will be replaced, as this will depend on the availability of inventory at the time the replacement is processed.
My order was damaged in transit
If any product of your order was damaged during transport, report it to our Customer Care team, within 14 calendar days from the delivery date indicated by the carrier.
We constantly work to provide the best solutions to our customers.
We will gladly replace the damaged product by adding it to your next order or, if you prefer, process a refund to the original form of payment or product credit.
My order was returned to the Yanbal Distribution Center
If an order is returned to our Distribution Center due to an incorrect address or other undeliverable reasons, the order will not be reshipped. The order will be returned to our inventory, and we will process a refund to the original form of payment or product credit. Please note that the actual amount of the refund is subject to applicable discounts and taxes. The original shipping cost will not be refunded.
If you are a Style Advisor, please note that the refund will affect your PV.
How can I make sure I will receive my order as quickly as possible?
Excellent question! We recommend our Style Advisors and customers to perform this quick check before processing their orders:
- Please make sure your contact information and address are complete and up-to-date before processing your order.
- Make sure you ship to a residential address.
- Remember that you have 5 calendar days to collect your order from the local FedEx offices. Do not forget to bring an ID to pick it up!
- Make sure you have added all the products you need before processing your order.
- Make sure you are considering the processing time and delivery time when selecting the type of shipping service.
- Buy your products in advance!
- Check the notifications we send you by email from yanbal.com/us
