Our answers to your questions

If for any reason you are not satisfied with the product, we will gladly refund the value of your purchase to the original form of payment or offer you a product credit, within 30 calendar days from the date of delivery (as indicated by the carrier). Refund amount is subject to applicable discounts and taxes. The original shipping cost will not be refunded.

Yes, please return new or gently used products. The item must be returned in its original packaging, with the original proof of purchase or return confirmation email.

Individual items received in special packages (Starter Kit, Megapacks) and as gifts, as well as any other products subject to availability (Jumpstart, third-party products such as laptops or tablets, etc.) cannot be returned or refunded for product credit or cash. Items marked Final Sale are not eligible for return.

Currently, we are unable to process exchanges.

Our warranty does not cover merchandise damaged by normal wear and tear, accident, misuse, or that has become discolored due to exposure to water or chemicals such as perfumes, hairsprays, and hair lotions.

If you paid by credit card:

1. Contact Customer Care at 844-592-6225 or contactus@yanbal.com.
2. Have the original receipt and date of purchase with you to provide to the Customer Care agent.
3. Within 2 business days of submitting the return request, you will receive an email with a free prepaid domestic shipping label to return your purchase.
4. Print it.
5. Place the products you wish to return in their original packaging and place the original proof of purchase or return confirmation email inside the box. Secure the box with tape. We kindly ask that any gifts (for example, a bonus item, products sold as sets or collections, etc.) associated with the order also be included in the return.
6. Close the box and place the label on the outside of the package.
7. Drop off your package at any FedEx location as soon as possible. Please note that the return cannot be processed before the products arrive at the Distribution Center. Helpful Hint: Don't forget to return your order within 7 calendar days from the time you receive your prepaid label. This return request will expire if the products are not received within 30 calendar days and your case will be considered closed.
8. Once we have received your return, please allow up to 10 business days for the refund to be processed. Your bank may take up to several additional business days to post the refund to your account.
9. All refunds will be issued to the original form of payment or product credit. Actual refund amount is subject to applicable discounts and taxes. The original shipment will not be refunded.

If you paid with product credit:

1. Contact Customer Care at 844-592-6225 or contactus@yanbal.com.
2. Follow the same steps described above (2-7).
3. Once we have received your return, your product credit will be available for your use. When purchasing items directly from a Yanbal Style Advisor and not on your personal website, please contact your Style Advisor directly. Our Customer Care team will not be able to help you.
4. Please note that if the initial payment was made with product credit, we will not be able to issue a refund to any other form of payment. Refund will be issued as product credit. The original shipment will not be refunded.

- The Return Policy has been created for our Style Advisors, as well as for our Clients.
- Yanbal monitors returns requested by customers and Style Advisors and if we detect what we believe to be excessive or potentially fraudulent return activity from a customer or Style Advisor, we will no longer accept returns from such individuals. We will be monitoring the activity to make sure the policy is not abused. 
- You are welcome to return sets or collections that are eligible for return. Just remember that in order to get a refund, you must return the entire set.
- Items must be returned in their original packaging and be accompanied by original proof of purchase, if required. This could include your receipt, a copy of your order confirmation email, or a copy of your return confirmation email. Please note that we will not be able to process any returns or refunds without this information.
- Refunds to the original form of payment: We are happy to provide a refund within 30 calendar days from the delivery date (as indicated by the carrier).
- Product Credit Refunds: We are happy to provide you with a product credit refund within 30 calendar days from the delivery date (as indicated by the carrier). Once you choose to receive product credit, we will not be able to refund the money to your credit card.
- Processing Time – Your refund will be processed upon receipt of the returned item at our Distribution Center. Once we process your return, your refund should be available within 10 business days, depending on your issuing bank and/or billing cycle. Please note that the return cannot be processed before the products arrive at the Distribution Center.
- The initial shipping cost will not be refunded. 

We are proud of the quality of our products, and we want you to fall in love and enjoy them. If you find that your product has a defect, simply call us or send us an email to contactus@yanbal.com.

If any of our products has a manufacturing defect, you can return it along with your original proof of purchase (order confirmation email and/or receipt), within 30 days from the delivery date (as indicated by the carrier).

We are unable to process exchanges but will process a refund to be issued to the original form of payment or product credit. Actual refund amount is subject to applicable discounts and taxes. Original shipping will not be refunded

If you paid by credit card:

1. Contact Customer Care at 844-592-6225 or contactus@yanbal.com. Have the original receipt and date of purchase with you to provide to the Customer care agent.
2. If Yanbal requires it, return the defective item in its original packaging, with the original proof of purchase or send us a photo of the item, accompanied by the order number, the item code and a brief description of the defect to contactus@yanbal.com.
3. Within 2 business days of being notified of the defective item, you will receive an email with a free prepaid domestic shipping label to return your purchase.
4. Print it.
5. Place the products you wish to return in their original packaging and place the original proof of purchase or your return confirmation email inside the box. Secure the box with tape. We kindly ask that any gifts (for example, a bonus item, products sold as sets or collections, etc.) associated with the order also be included in the return.
6. Close the box and place the label on the outside of the package.
7. Drop off your package at any FedEx location as soon as possible. Please note that the return cannot be processed before the products arrive at the Distribution Center. Helpful Hint: Don't forget to return your order within 7 calendar days from the time you receive your prepaid label. This return request will expire if the products are not received within 30 calendar days and your case will be considered closed.
8. Once we have received your return, please allow up to 10 business days for the refund to be processed. Your bank may take up to several additional business days to post the refund to your account.
9. All refunds will be issued to the original form of payment or product credit. Actual refund amount is subject to applicable discounts and taxes. The original shipment will not be refunded.

If you paid with product credit:

1. Contact Customer Care at 844-592-6225 or contactus@yanbal.com.
2. Follow the same steps described above (2-7).
3. Once we have received your return, your product credit will be available for use. When purchasing items directly from a Yanbal Style Advisor and not on his/her personal website, please contact your Style Advisor directly. Our Customer Care team will not be able to help you.
4. Please note that if the initial payment was made with product credit, we will not be able to issue a refund to any other form of payment. Refund will be issued as product credit. The original shipment will not be refunded.

What you need to know

- The Return Policy has been created for our Style Advisors, as well as for our Clients.
- Yanbal monitors returns requested by customers and Style Advisors and if we detect what we believe to be excessive or potentially fraudulent return activity from a customer or Style Advisor, we will no longer accept returns from such individuals. We will be monitoring the activity to make sure the policy is not abused.
- You are welcome to return sets or collections that are eligible for return. Just remember that in order to get a refund, you must return the entire set.
- Items must be returned in their original packaging and be accompanied by original proof of purchase, if required. This could include your receipt, a copy of your order confirmation email, or a copy of your return confirmation email. Please note that we will not be able to process any returns or refunds without this information.
- Refunds to the original form of payment: We are happy to provide a refund within 30 calendar days from the delivery date (as directed by the carrier).
- Product Credit Refunds: We are happy to provide you with a product credit refund within 30 calendar days from the delivery date (as indicated by the carrier). Once you choose to receive product credit, we will not be able to refund the money deposited as a credit to your account.
- Processing Time – Your refund will be processed upon receipt of the returned item at our Distribution Center. Once we process your return, your refund should be available within 10 business days, depending on your issuing bank and/or billing cycle. Please note that the return cannot be processed before the products arrive at the Distribution Center.
- The initial shipping cost will not be refunded.

We are proud of the quality of our products, and we want you to fall in love and enjoy them. If you find that your product has a defect, simply call us or send us an email to contactus@yanbal.com.

If any of our jewelry pieces has a manufacturing defect, you can return it along with your original proof of purchase (order confirmation email and/or receipt). The refund can only be made to product credit, within 120 days from the delivery date (as indicated by the carrier).

We are unable to process exchanges, but will process a refund on product credit. Actual refund amount is subject to applicable discounts and taxes. Original shipping will not be refunded

If you paid by credit card or product credit:

1. Contact Customer Care at 844-592-6225 or contactus@yanbal.com. Have the original receipt and date of purchase with you to provide to the Customer Care agent.
2. If Yanbal requires it, return the defective item in its original packaging, with the original proof of purchase or send us a photo of the item, accompanied by the order number, the item code, and a brief description of the defect to contactus@yanbal.com.
3. Within 2 business days of being notified of the defective item, you will receive an email with a free prepaid domestic shipping label to return your purchase.
4. Print it.
5. Place the products you wish to return in their original packaging and place the original proof of purchase or your return confirmation email inside the box. Secure the box with tape. We kindly ask that any gifts (for example, a bonus item, products sold as sets or collections, etc.) associated with the order also be included in the return.
6. Close the box and place the label on the outside of the package.
7. Drop off your package at any FedEx location as soon as possible. Please note that the return cannot be processed before the products arrive at the Distribution Center. Helpful Hint: Don't forget to return your order within 7 calendar days from the time you receive your prepaid label. This return request will expire if the products are not received within 30 calendar days and your case will be considered closed.
8. Once we have received your return, please allow up to 10 business days for the refund to be processed. Your bank may take up to several additional business days to post the refund to your account.
9. Once the returned item is processed, your product credit will be available for use.
10. All refunds will be issued on product credit. Actual refund amount is subject to applicable discounts and taxes. The original shipment will not be refunded.

What you need to know

- The Return Policy has been created for our Style Advisors, as well as for our Clients.
- Yanbal monitors returns requested by customers and Style Advisors and if we detect what we believe to be excessive or potentially fraudulent return activity from a customer or Style Advisor, Yanbal will no longer accept returns from such individuals. We will be monitoring the activity to make sure the policy is not abused.
- You are welcome to return sets or collections that are eligible for return. Just remember that in order to get a refund, you must return the entire set.
- Items must be returned in their original packaging and be accompanied by original proof of purchase, if required. This could include your receipt, a copy of your order confirmation email, or a copy of your return confirmation email. Please note that we will not be able to process any returns or refunds without this information.
- Refunds to the original form of payment: We are happy to provide a refund within 30 calendar days from the delivery date (as indicated by the carrier).
- Product Credit Refunds: We are happy to provide you with a product credit refund within 30 calendar days from the delivery date (as indicaed by the carrier). Once you choose to receive product credit, we will not be able to return the money deposited as a credit to your account.
- Processing Time – Your refund will be processed upon receipt of the returned item at our Distribution Center. Once we process your return, your product credit will be available for your use. Please note that the return cannot be processed before the products arrive at the Distribution Center.
- The initial shipping cost will not be refunded.

Didn't receive your order? Items not what you ordered? Items missing from your order? Is the package in bad condition? Damaged items?

No problem! If any of the above situations apply to you, we ask that you notify us within 14 calendar days from the delivery date of the shipment (as directed by the carrier). Items broken before use or found to be defective must be reported within 14 calendar days of receipt to be eligible for a refund to the original form of payment or product credit. Unfortunately, we will not be able to process any cases reported to Customer Care after 14 calendar days from the delivery date indicated by the carrier.

If you received a product that was damaged in transit (including Final Sale products or non-refundable products such as Starter Kits or Megapacks), we will issue a refund to the original form of payment or product credit, provided you contact Customer Care. within 14 calendar days after receipt. Be sure to submit your order number.

All refunds will be issued to the original form of payment or product credit. Actual refund amount is subject to applicable discounts and taxes.

If it is a lost order, the original shipping cost will be refunded.

Subject to availability, we may process a replacement, otherwise we will process a refund to the original form of payment or product credit. Actual refund amount is subject to applicable discounts and taxes.

If you paid by credit card:

1. Contact Customer Care at 844-592-6225 or contactus@yanbal.com. Have the original receipt and date of purchase with you to provide to the Customer Care agent.
2. If Yanbal requires it, return the damaged items in their original packaging, with the original proof of purchase or send us a photo of the item, accompanied by the order number, the item code and a brief description of the defect to contactus@yanbal.com.
3. Within 2 business days of notification of the damaged item, you will receive an email with a free prepaid domestic shipping label to return your purchase.
4. Print it.
5. Place the products you wish to return in their original packaging and place the original proof of purchase or your return confirmation email inside the box. Secure the box with tape. We kindly ask that any gifts (for example, a bonus item, products sold as sets or collections, etc.) associated with the order also be included in the return.
6. Close the box and place the label on the outside of the package.
7. Drop off your package at any FedEx location as soon as possible. Please note that the return cannot be processed before the products arrive at the Distribution Center. Helpful Hint: Don't forget to return your order within 7 calendar days from the time you receive your prepaid label. This return request will expire if the products are not received within 30 calendar days and your case will be considered closed.
8. Once we have received your return, please allow up to 10 business days for the refund to be processed. Your bank may take up to several additional business days to post the refund to your account.
9. All refunds will be issued to the original form of payment or product credit. Actual refund amount is subject to applicable discounts and taxes. The original shipping cost will not be refunded for partially damaged orders.

If you paid with product credit:
1. Contact Customer Care at 844-592-6225 or contactus@yanbal.com.
2. Follow the same steps described above (2-7).
3. Once we have received your return, your product credit will be available for your use. When purchasing items directly from a Yanbal Style Advisor and not on his/her personal website, please contact your Style Advisor directly. Our Customer Care team will not be able to help you.
4. Please note that if the initial payment was made with product credit, we will not be able to issue a refund to any other form of payment. Refund will be issued as product credit. The original shipping cost will not be refunded for partially damaged orders.

If the order has not been processed, you are able to cancel the order and proceed with a new order if you choose to. Unfortunately, once an order has been processed, we are unable to update any of the order information or cancel it. This includes changing the ship to or bill to address, payment information or adding additional items to your order. Depending on the change you are looking to make, you may need to place a new order and return your initial order once you receive it.

If you used product credit when placing your order, the credit will be applied back to your account as a product credit. The amount will reflect the cost of the product you wish to return. Actual refund amount is subject to applicable discounts and taxes. The original shipping cost will not be refunded.

If the order has not been processed, you can cancel it and proceed with a new order if you wish. Once an order has been processed, we are unable to update the order information or cancel the order. This includes changing your shipping or billing address, payment information, or adding additional items to your order. Depending on the change you want to make, you may need to place a new order and return your initial order once you receive it.

When purchasing items directly from a Style Advisor (not through their website), please contact your Style Advisor directly. Unfortunately, our Customer Care team will not be able to assist you.

We currently do not offer price adjustments. Sale prices will be those marked, and no price adjustments will be made on previous purchases.